H.O.M.E. Awards acknowledge builders with prime customer support

Buyer satisfaction propels Alberta builders at worldwide awards.

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An annual competitors that awards superior customer support supplied by North American residence builders has proved as soon as once more that Alberta all the time places its greatest foot ahead.

On the thirteenth Annual Home-owner Mark of Excellence (H.O.M.E.) awards, held Nov. 14 in Huntingdon Seashore, Calif., 12 builders from throughout the province took 16 of the 23 awards, with six builders besting different Canadian and American corporations to comb each Builder of Selection class.

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The annual competitors showcases excellence within the homebuilding expertise as measured by Buyer Perception, a buyer survey supplier for the residential development trade and subsidiary of Constellation Dwelling Builder Techniques. New residence patrons are surveyed one month after possession and once more at 13 months, offering efficiency knowledge for residence builders. To change into a finalist, entrants should meet a minimal 70 per cent buyer satisfaction requirement.

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Calgary and space winners within the Finest Buyer Expertise, single-family properties, embrace Aquilla Houses (5 to 55 properties), McKee Houses (56 to 249 properties) and Cedarglen Houses (250-plus). Within the multi-family bracket, winners had been Houses by Avi (as much as 115 properties) and Logel Houses (116-plus).

Builder of Selection Awards, primarily based on suggestions from prospects, commerce companions and the builder’s inner crew, went to single-family builders McKee Houses, Cedarglen Houses and multi-family builders Cedarglen Dwelling and Logel Houses in a tie.

That is the third time Strathmore-based Aquilla Houses has gained within the Finest Expertise class. For medium-volume builder McKee Houses of Airdrie, it’s the fourth nod for Finest Expertise and the second for Builder of Selection.

Logel Houses has obtained a Finest Buyer Expertise award eight occasions, this 12 months tying with Cedarglen Dwelling, a five-time Builder of Selection winner within the massive quantity multi-family class.

In Edmonton, Finest Buyer Expertise winners had been single-family builders Justin Grey Houses, Lincolnberg Grasp Builder and Cantiro Houses. Encore Grasp Builder and Cantiro had been named Builder of Selection of their classes.

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Colbray Houses of Pink Deer picked up a Finest Expertise award for the Central Alberta area whereas Avonlea Houses and Stranville Dwelling Grasp Builder of Lethbridge tied for a Finest Buyer Expertise award for Southern Alberta.

Donna Moore, buyer expertise supervisor with Constellation Dwelling Builder Techniques, says opponents for Builder of Selection should have excellent customer support and distinctive scores from their commerce and provide companions and staff. Builders should ship on their guarantees and observe by way of on their one-year obligations to the house owner, all whereas making their companions and staff really feel valued and a part of the crew.

“It’s not a straightforward feat. We’re so happy with the great performances of our Alberta leaders,” she says.

The 2023 Buyer Ambassador can also be an Albertan — Nicole Westman-Jones — director of brand name, folks and tradition for Jayman Constructed, an organization based by her father, Jay Westman, and grandfather Al Westman. This award is offered to a person who has labored to enhance the general public notion of the residential constructing trade within the areas of buyer expertise.

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“Nicole’s dedication to advancing the shopper expertise in residential homebuilding trade is really commendable. Her concentrate on training is contributing to a extra expert workforce. That, collectively together with her skill to acknowledge and make the most of buyer suggestions and join with prospects wants, have been instrumental in driving constructive change,” says Moore.

The H.O.M.E. Awards had been held along side the Construct Smarter Annual Convention held Nov. 13 to fifteen. All winners are posted at homeownermark.com.

2023 Home-owner Mark of Excellence Award Winners

Finest Buyer Expertise

Calgary and Space Single Household:

  • Aquilla Houses (5-55 properties)
  • McKee Houses (56-249 properties)
  • Cedarglen Houses (250-plus properties)

Southern Alberta Single Household:

  • Avonlea Houses, Lethbridge
  • Stranville Dwelling Grasp Builder, Lethbridge

Central Alberta Single Household:

Calgary and space Multi-Household:

  • Houses by Avi (as much as 115 properties)
  • Logel Houses (116-plus properties)

Builder of Selection

Single Household:

  • McKee Houses (50-149 properties)
  • Cedarglen Houses (300-plus properties)

Multi-Household:

  • Cedarglen Dwelling
  • Logel Houses

Trade Ambassador

  • Nicole Westman-Jones, Jayman Constructed, Calgary and Edmonton

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